Privacy Policy

1. Introduction

Trovenza ("we", "us", "our") operates a heritage tour car rental service based at 71 Jalan Semenyih 12, 43500 Semenyih, Selangor, Malaysia. This Privacy Policy describes how we handle personal information provided through our website contact form, enquiry emails, and booking conversations.

We are committed to handling personal information with care, using it only for the purposes for which it was provided, and not retaining it beyond what the booking arrangement requires. If you have questions about this policy, you may reach us at privacy@{{DOMAIN}}.

2. Personal Data We Collect

We collect personal data through the following channels:

• Website contact form: Name, email address, phone number (optional), and message content.
• Email enquiries: Information provided in direct email correspondence with our team.
• Phone enquiries: Name and contact number where provided during booking calls.
• Vehicle handover: Driver's licence details confirmed at the point of vehicle collection.
• Website analytics: Anonymised usage data collected through cookies where consent has been given.

Legal basis: We process personal data on the basis of (a) your consent when you submit a contact form, (b) contractual necessity when arranging a vehicle booking, and (c) legitimate interest in maintaining records necessary for service delivery.

Retention: Enquiry data is retained for up to 12 months after the date of last contact. Booking records relevant to vehicle arrangements may be retained for up to 3 years for administrative purposes. Driver's licence data collected at handover is not retained beyond the arrangement period.

3. How We Use Personal Data

Personal data collected by Trovenza is used for the following purposes:

• Responding to booking enquiries and confirming arrangement details
• Coordinating vehicle collection and return schedules
• Preparing and assigning appropriate route notes for your package
• Communicating rescheduling or operational changes where applicable
• Meeting legal or administrative requirements connected to vehicle rental in Malaysia

We do not use personal data for unsolicited marketing, sell it to third parties, or share it with advertising networks.

4. Data Protection Measures

We take reasonable and proportionate steps to keep personal data secure:

• Website communications are served over HTTPS using standard encryption protocols.
• Email correspondence containing personal data is stored in access-controlled accounts.
• Physical booking records, where held, are stored in a secure location at our Semenyih premises.
• Access to customer data is limited to team members directly involved in booking coordination.

In the unlikely event of a data breach affecting your personal information, we will notify you and take appropriate steps in accordance with our obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

5. Cookies

Our website uses cookies for essential functionality and, with your consent, for anonymised analytics. We do not use cookies for advertising or behavioural tracking. You can manage your cookie preferences through the consent banner on our homepage or directly through your browser settings.

For a full explanation of the cookies we use, please read our Cookie Policy.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or outdated personal data be corrected.
• Withdrawal of consent: Withdraw consent for data processing where consent was the original basis, without affecting prior processing.
• Objection: Object to the processing of your personal data for purposes not directly connected to your booking arrangement.
• Complaint: Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your data rights have not been respected.

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 21 days.

7. Third-Party Links

Our website may contain links to external resources — such as Google Maps or reference websites for Malaysian heritage sites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies independently before providing any personal information.

8. Minors

Trovenza's vehicle rental arrangements are available to persons aged 18 and above with a valid driver's licence. We do not knowingly collect personal data from individuals under 18. If you believe personal data from a minor has been submitted to us inadvertently, please contact us at privacy@{{DOMAIN}} and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When changes are made, the "Last Updated" date at the top of this page will be revised. We recommend checking this page periodically if you have an active booking arrangement with us.

10. Contact for Data Queries